Start with a recurring task
Potential candidates include extracting fields from documents, sorting incoming requests, searching internal guidance, drafting customer replies, summarising case notes, classifying feedback and preparing first drafts of routine reports. Each is a candidate to test, not a guarantee that AI is suitable.
Define the human decision
For extraction, let a person verify uncertain fields. For customer replies, keep approval before sending. For search, require answers to point to accessible source material. Decide which mistakes are tolerable and which require a stop or escalation.
Test with representative examples
Use a small, appropriately authorised set of examples that includes messy documents, exceptions and missing information. Compare accuracy and total handling time against the current process, including the time people spend checking the output.
Keep simpler options on the table
A form, a rule or an integration may solve the problem more predictably. Consider AI where variation in language or documents makes rigid rules impractical, and only expand a pilot when its quality and review costs are understood.
Turn the question into a practical next step.
Bring the process you want to improve. We can help you assess the options and decide what is worth doing first.
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